Terms and Conditions

Welcome to Sweet Basil MKE's website! By accessing or using our website, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order or using our services. If you do not agree to these terms, you may not use our website.

1. General Overview

This website is operated by Sweet Basil MKE, a family-owned restaurant and e-commerce store. Throughout the site, the terms "we," "us," and "our" refer to Sweet Basil MKE. By visiting our website, purchasing merchandise, or placing food orders, you engage in our "Service" and agree to be bound by the following terms.

These Terms apply to all users of the site, including but not limited to browsers, customers, and merchants. Sweet Basil MKE reserves the right to update, modify, or replace any part of these Terms without prior notice. It is your responsibility to check this page periodically for updates.

2. E-Commerce Terms

Product Descriptions

We strive to provide accurate descriptions of all merchandise on our website. However, we do not guarantee that product descriptions, images, or other content are free of errors, complete, or up to date. If a product you receive is not as described, you may return it in accordance with our Return Policy.

Pricing

All prices listed on our website are in USD and are subject to change without notice. Sales tax will be added where applicable. We reserve the right to modify prices or cancel orders at our discretion.

Payment

We accept all major credit cards and other secure payment methods listed on our website. By placing an order, you confirm that the payment information you provide is accurate and that you are authorized to use the payment method.

Order Fulfillment

Orders placed through our e-commerce store are subject to availability. If an item is out of stock, we will notify you as soon as possible and provide options for substitution, backordering, or a refund.

Shipping

We ship within the United States only. Shipping costs will be calculated and displayed at checkout. Delivery times are estimates and may vary due to factors outside our control. Sweet Basil MKE is not responsible for shipping delays once the order has been dispatched.

3. Online Food Orders

Order Accuracy

Please review your food order carefully before submitting it. Sweet Basil MKE is not responsible for incorrect orders resulting from customer input errors. If you notice an issue with your order, contact us immediately at sweetbasilmke@gmail.com or by calling 414-301-4126.

Order Pickup

All food orders are for pickup only unless otherwise specified. Please ensure you arrive at the specified pickup time to maintain the quality of your meal. Orders not picked up within a reasonable timeframe may not qualify for refunds or replacements. Wait times can exceed up to over an hour, especially during peak dining hours and weekends. Delays beyond your scheduled pickup time are normal. Please plan accordingly.

Mistreatment of our staff for any reason will not be tolerated. We reserve the right to cancel orders for any reason at all, especially if aggressive behavior is directed at our team members. You may be banned from ordering again and removed from the premises if your actions are deemed harmful to the staff, other customers, or for any reason.

Modifications and Cancellations

When placing an order online, any custom modifiers in the order notes or Special Instructions notes will be charged accordingly upon pick up.

Food orders cannot be modified or canceled once they are prepared. If you need to make changes, please contact us as soon as possible, and we will do our best to accommodate your request.

Food Quality

While we take every precaution to ensure the quality and freshness of our food, Sweet Basil MKE is not liable for issues arising from delays in pickup or improper handling after the order leaves our premises.

4. Returns, Exchanges, and Refunds

Merchandise

Our e-commerce store offers a flexible Return Policy for eligible merchandise. For details, please refer to our Return Policy.

Food Orders

Due to the perishable nature of our food, we are unable to accept returns or offer refunds once the order has been picked up, except in cases where the issue was caused by Sweet Basil MKE (e.g., incorrect or missing items). If you experience a problem with your food order, please contact us immediately so we can resolve the issue and listen to what happened so that we can improve our operations moving forward.

5. User Conduct

By using our website, you agree not to:

Engage in fraudulent activities or provide false information.
Interfere with or disrupt the functionality of the website.
Attempt to access unauthorized areas of the website or its servers.
Use the website for any unlawful or prohibited activities.

Sweet Basil MKE reserves the right to terminate or restrict access to our website if we believe these Terms have been violated.

6. Limitation of Liability

Sweet Basil MKE is not liable for any direct, indirect, incidental, or consequential damages resulting from:

Use of our website, products, or services.
Delays or errors in food orders or merchandise delivery.
Any technical issues or interruptions in website functionality.

7. Privacy Policy

Your privacy is important to us. Please review our Privacy Policy for details on how we collect, use, and protect your personal information.

8. Intellectual Property

All content on this website, including but not limited to text, images, logos, and design, is the property of Sweet Basil MKE and is protected by intellectual property laws. You may not reproduce, distribute, or use our content without express written permission.

9. Governing Law

These Terms and Conditions are governed by the laws of the State of Wisconsin. Any disputes arising from these Terms shall be resolved in the courts of Milwaukee, Wisconsin.

10. Contact Information

For questions or concerns about these Terms and Conditions, please contact us at:

Sweet Basil MKE
sweetbasilmke@gmail.com
414-301-4126